Reimagine Customer Experience
We help businesses solve every Customer support challenge from slow response times and inconsistent service to untrained teams and outdated processes. Through strategy, AI-driven automation, training, and expert support, we empower your business to deliver faster, smarter, and more consistent experiences that delight customers, build loyalty, and drive measurable growth.
CRM Adoption
Real-Time Analytics
Premium Support
95%
Retention Rate
About Us
Redefining How Businesses Connects With Its Customers.
Experience is Everything, We Help You Master It
CX Hub Africa is the home of modern customer experience excellence. We help businesses rethink how they serve, engage, and retain their customers by turning insight into action and action into measurable results. Our approach blends strategy, psychology, technology, and human-centered design to create experiences that strengthen loyalty and accelerate business growth. Whether through CX audits, journey mapping, service redesign, or team training, we equip organizations to deliver world-class experiences, every customer, every interaction, every time.
80%
Automation
95%
Retention
24/7
Support
01
CX Strategy & Transformation
We help businesses design end-to-end customer experience strategies that improve retention, streamline operations, and align teams around a consistent service vision.
Includes: Journey mapping, CX audits, service design, SOP development, retention strategies.
02
CRM Setup, Optimization
Transform how your business manages customer data with an optimized CRM that centralizes interactions.
Includes: CRM setup, customization, reporting dashboards, adoption training, pipelines, integrations.
03
Customer Support Excellence
Elevate the quality, speed, and consistency of your customer service operations through training, playbooks, and performance improvement programs.
Includes: Support playbooks, helpdesk setup, SLA frameworks, escalation processes, QA systems.
04
Customer Analytics & Insights
Get skilled CX talent, train your team, hire top professionals, or deploy fully managed support agents to deliver fast, consistent, and memorable customer experiences.
Includes: Digital support, soft skills, de-escalation, sales & retention techniques, CSAT optimization, onboarding, and fully managed teams.
05
AI & Automation Solutions
Automate repetitive customer interactions, reduce response times, and deliver proactive support with AI-driven chatbots, workflows, and smart routing.
Includes: WhatsApp automation, AI agents, workflow automation, ticket classification, self-service bots.
06
CX Training, Hiring & Outsourcing
Get skilled CX talent, train your team, hire top professionals, or deploy fully managed support agents to deliver fast, consistent, and memorable customer experiences.
Includes: Digital support, soft skills, de-escalation, sales & retention techniques, CSAT optimization, onboarding, and fully managed teams.
Innovation
Cutting-edge solution
Data-Driven
Insight-Led Decisions
Performance
Measurable Results
Fast Response Time
Real-Time Assistance
Leave a Lasting Impression
Your customers are smart, impatient, and expect more than just service, they want seamless, fast, and personalized experiences. CX Hub ensures you not only meet but exceed these expectations, building loyalty and measurable results.
Smart automation for faster customer service
Consistent experiences across every platform
Metrics that guide every CX decision
High-performing teams built for CX
1 Min
Response Time
95%
CSAT
80%
Loyalty
PERFORMANCE
+85% Improvement
Upgrade to Smarter, Faster Customer Service
Get expert guidance, modern tools, and the right talent to elevate your service, reduce churn, and unlock long-term customer loyalty.